i bought two sets of these candles. one candle didn't work out of the box from the first set. all 3 candles from the second set stopped working after a few days.
i called lc and they told me to send the package back with the label in the box. i did as i was told and took the box to the post office where i was told that i had the wrong label on the box. back to my house i called up lc (second time) and requested a CORRECT label. i was sent an email from an ashla h. saying that the label was attached. there was no attachment.
just got off the phone after waiting 9.5 minutes. spoke with an inefficienet woman who told me that ashla, the woman who sent me the email WITHOUT the label, does not work at lc. had to fight with her to speak with a manager. supposed manager, randy, told me they will be sending out the correct label within 24 hours. if i ever get this label, i have to take this package AGAIN to the post office and wait in line AGAIN.
i have blocked lc from my tv - not only do they sell broken products, they refuse to allow refunds. i am contacting the bbb..
LC WEBSITE WILL NOT ALLOW ME TO POST ABOVE REVIEW.
a very unhappy, dissatisfied customer
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $20.
Preferred solution: Full refund.
I didn't like: