5/17/18 spoke to both Joe and Liz/Reps out of California re 2 rings I had purchased, wore 4 times and stones fell out of rings. One ring was an Australian Boulder Opal (paid $59.99) the other was a 3 ring Lusaha Amethyst ($19.99) both sale items.
Both reps told me that because the rings were over a year old (4 years in fact, but hardly worn and been in my jewelry case) that they would have a Supvr. call me. Joe said he could reimburse up to $200 but had to ask a Supvr if he could. Both reps told me they would call me back or have a Supervisor call me.
I have NEVER RECEIVED ANY RETURN CALLS. Last evening (7/24) I receive a vm from a LC Rep saying they wanted to talk to me re my reimbursement. Today, I did live chat as did not want to wait 10 mins. in queue.
Rep checked with Supvr., said no reimbursement. A Supervisor could have authorized that credit but did not. I have been a loyal customer for years, have spent thousands of dollars on their jewelry. What would an $80 credit cost them?
Poor customer service! I want my reimbursement on these two purchases.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Full refund.
Diversity and quality of product.
I didn't like: