Anonymous
map-marker Port Saint Lucie, Florida

Sleeping Beauty Earring Review

Sleeping beauty earring got too different colour earring
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Reason of review:
Bad quality
Anonymous
map-marker Pretoria, Gauteng

Low Class--No Class

These are thieves that have no integrity, no customer service !! Their only real interest is their profit margin and in their attempt to reach their goal will say anything in order to get viewers who are unaware to purchase their garbage !!! I called them just now and asked the person who answered the phone for their address and all he would say was that they were located in San Diego. Thought they were located in Texas ? I asked for their street address and he refused to give me their street address. Does this sound like a conversation with a legitimate company ? Use your heads out there and stay as far away from them as possible.
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Reason of review:
Poor customer service
1 comment
Danielle J Fll

Hello my name is Danielle Jackson I am a customer service manger at liquidation channel. I would love to speak with you because customer feedback is important to us!

If you could email me your contact information I would gladly call you personally! My email is Danielle.Jackson@***.com

Also, to answer your question you are correct that our headquarters is in Texas. To be specific: 100 Michael Angelo Way Bldg D, Suite 400 Austin, Tx 78728. This address is also located on your invoice for your convenience.

However, we do have an additional call center that is based in San Diego. Please do not hesitate to reach out with further concerns

Anonymous
map-marker Boston, Massachusetts

Blue Eyed Howlite Necklace Review

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Natural howlite is okay but blue has crusty plastic-looking finish--not dye and chain broke off from rope knot and cannot be re-attached.
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Reason of review:
Bad quality
Hadyn Fsf
map-marker Town N Country, Florida

Ring Review from Town N Country, Florida

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I have been a customer of LC for about 6 months now and at first was happy but now realize that their products are cheaply made and sized wrong. Also I have won several auctions only to have my money refunded and an email saying that there was a problem with the product, although the next day that product was back on auction, I believe it was due to them not getting the price that they wanted. 2 months ago I bought my sister a 3 piece stackable ring set never thinking to look at it closely, her birthday is this month when I opened it this morning to wrap it one of the stones is missing. I have received two rings that were the wrong size, a pair of earrings that I will ended up paying more than what they should have been and when I got them they are made terribly. The problem is if you pay for shipping out and then you have to pay for shipping to return an item if it's not as stated or wrong size or missing a stone by the time you do all that it could cost you $10 in shipping. They also have a way of cheating you out of using budget pay when you call in they don't tell you that you should bypass the option of using your current credit card and if you do not do that you do not qualify for Budget pay, I got taken by this system and I'm sure many thousands of others have. I made the mistake in the beginning of ordering many things at one time once I realized the quality was not as stated and that their return policy was poor to say the least I have decided not to purchase anything from them again. Of the 30-plus items I have purchased I can actually wear three of them the others just sit in a box.
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Reason of review:
Damaged or defective
1 comment
Teruko Nxx

Hello my name is Karen Gottner; I am a Customer Service Supervisor at the Liquidation Channel. I would love to speak with you because customer feedback is important to us!

If you could email me your contact information I would gladly call you personally. Karen.gottner@liquidationchannel.com

Anonymous
map-marker Fontana, California

Liquidation Channel Customer Care Review from Fontana, California

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I shop all the channels and liquidation channel is the only one that I have problems with about cancellations. They will always say "it's too late to cancel" and yet 5 to 7 days will pass before it hits your mailbox, which then, of course you must pay to Mail it back. It is fast becoming the reason I hesitate to continue shopping with you and I think this will be it. I know you don't care because I see your resolution rate is ZERO. And I know you are huge enough not to miss me or even suffer any loss. However, for me, it has become a turning point that matters to me. So I will say goodbye.
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Reason of review:
Order processing issue
1 comment
Teruko Nxx

Hello my name is Karen Gottner; I am a Customer Service Supervisor at the Liquidation Channel. I would love to speak with you because customer feedback is important to us. You may email me at Karen.gottner@liquidationchannel.com and I will be happy to contact you personally.

Anonymous
map-marker Dandridge, Tennessee

Liquidation Channel - Watch Review from Dandridge, Tennessee

Bought watch on bid auction and clasp would not open they wouldnt accept it back due final sale it was manufacturing problem
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Reason of review:
Damaged or defective
1 comment
Teruko Nxx

Good afternoon my name is Karen and a Supervisor for Customer Service at the Liquidation Channel. I want to apologize for this misinformation.

Anytime you receive an item defective or damaged whether it is a final sale, clearance sale, etc.

we will absolutely accept the item back for a replacement (if available) or a refund. Please feel free to reach out to me at Karen.gottner@liquidationchannel.com

Again, I apologize and look forward to resolving this for you.

Regards,

Karen

Anonymous

SUB-STANDARD SERVICE

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First time buyer, I ordered through the automated system to reserve the item, was put on hold for a representative to give account information and held...and held... and held......when someone finally picked up they couldn't find the item,....the computer screen wouldn't open and I waited..... and waited, they explained that the computers were slow so I waited some more.....by the time the screen opened of course the item had sold out. I spoke to a manager who said "I'm sorry that was your experience". MY EXPERIENCE!!! You've got to be kidding! It's LC's fault that I had that experience but there was absolutely no accountability on their part, they did not even make a feeble attempt to rectify the matter or offer any alternate solution...BAD BUSINESS LC CHANNEL! Well my experience tells me that I'll be spending my hard earned money with JTV, QVC, HSN or any other reputable retailer from now on out.
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Cons:
  • Attempting to order was a total waste of my time
Reason of review:
Order processing issue
1 comment
Teruko Nxx

We do apologize that you had a negative experience. Unfortunately, the way our system works is that you do have to be registered in order to take advantage of our automated system.

The items are sold very quickly and unfortunately cannot be guaranteed to be available when holding.

We do hope you reconsider and we would be happy to go over all the details regarding out site. Please reach out to us anytime at 877-899-0078.

Anonymous
map-marker San Antonio, Texas

Liquidation Channel Website Review

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I bought an item through the auction today and it doesn't let me pay for it.whats up with that?
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Reason of review:
Order processing issue
Anonymous
map-marker Wellington, Nevada

Liquidation Channel Ring Review from Wellington, Nevada

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well I HAD ORDERED A RING FROM THE JENNIPOPPO COLLECTION AND RECIEVED THE WRONG ITEM SO WHEN I TALKED TO CUST.SERV.THEY COULDN'T FIND ANY LEFT.SO THE I SAW A BUTTERFLY PENDANT IN TOURQUIOSE AND TRIED TO GET CUST.SERV.TO HOL.D IT TILL THEY GET MY RETURN AND THEY TOLD ME THEY COULDN'T DO IT 'WOW I HAVE BEEN AN AVID CUSTOMER FOR AT LEAST 4 YEARS..WHY COULDN'T THEY DO IT ALL I WHY NOT IT ISN'T ASKING TO MUCH ???
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Reason of review:
Not as described/ advertised
1 comment
Teruko Nxx

We do apologize that you receive the incorrect item and we were unable to send a replacement. It has always been our policy not do exchanges for different items.

We are sorry if you were unaware of this but this may be found under our Terms and Conditions. Once we have received an item back however we can refund it to store credit and then use that towards a different purchase. We cannot however refund something we have not received back. We do apologize for the inconvenience.

Please reach out to us if we can provide any further information or assistance.

Regards,

Karen

LC Customer Service Supervisor

877-899-0078

Hart Xbu
map-marker Eugene, Oregon

I couldn't be happy with any other jewelry house!!!

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I have been shopping with Liquidation Channel for at least three years. I'm a senior and needed to earn extra money to pay my mortgage. Since then, I have earned extra money to dine out occasionally, not worry about every penny I spend, and had a large down payment for a used van, plus of course, my mortgage. On two separate occasions, I did not receive my orders. Either they were dropped off at another house or lost in transit. LC was extremely courteous and gave me house credit once, and by my choice, it was refunded to my bank account the second time. Having been a jewelry afficionado all my life, I appreciate well-made pieces. At the beginning, I could not believe the prices and called the office to ask a few questions. I was assured that if either my customers or I had a complaint, I could return the item for a refund. With confidence, I can tell my customers that they may take it to any jeweler and ask how much they would charge for that piece, or if it is real. I have returning customers, and have gained an excellent, honest reputation for my word regarding your product/my sales. Thank you so much for your excellent product quality and far-reaching courtesy. I hope to continue being your customer for many more years.
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Pros:
  • Price
  • Liked very much
  • Variety
Reason of review:
All of the above reasons!!!
1 comment
Teruko Nxx

My name is Karen and am a Supervisor for the Liquidation Channel. I just wanted to thank you for all of your wonderful comments and please let us know if we can do anything to further assist you. You may always contact me at Karen.gottner@liquidationchannel.com

Kendrix Ffy
map-marker Phoenix, Arizona

Bid and never received !

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I followed an auction for a day, made several bids, won the item, paid within 10 minutes of winning, but next day received notification of a refund for the item with no explanation. I made a call and was told they didn't have the item, was human error. How can they sell something that they don't have? Next day they called me and said that the item had a defect and that was why they weren't sending it. So that's the new story now. I would not buy from them ever again. You should not put up for auction something that you don't have or is defective. What they're pulling, I don't know. Watch out for them.
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Reason of review:
Order processing issue
2 comments
Teruko Nxx

Hello my name is Karen Gottner; I am a Customer Service Supervisor at liquidation channel. I would love to speak with you because customer feedback is important to us!

If you could email me your contact information I would gladly call you personally. We do want you to be completely satisfied with your purchases and if you ever receive an item such as in this case missing we would very much like the opportunity to correct it!

You may contact me at Karen.gottner@liquidationchannel.com at your convenience.

Guest

Same thing happened to me. I asked why and got dead air.

Also, bought a bracelet/earring deal. When my purchase arrived, no earrings. Called c.s. and she told me to send my purchase back.

I was frustrated, so I said never mind.

Not worth the trouble.

Lastly, tonight I'm watching and they show a pair of blazing red earrings that look oddly similar to a pair of ruby earrings I purchased. Just like to say buyers beware ...

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Jonie Rpc
map-marker Oceanside, California

Liquidation Channel - Review in Luxury / Jewelry category from Oceanside, California

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Tell the daytime host shawn when showing rings to put the ring on his finger instead of just holding it your late night new host johnalways puts the ring on his finger to show what it looks like on the finger i have never bought anything from shawn because he will not put ring on his finger to see what it looks like Sincerely jeffrey mccarty. Ps i buy alot of things from liquidation channel but refuse to buy anything from shawn the host with bald head because he refuses to put ring on his finger
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2 comments
Danielle J Fll

Hello my name is Danielle and I am the customer service manager for liquidation channel. I just wanted to thank you for taking the time to provide feedback to us! I will ensure your feedback gets to the proper department.

Jonie Rpc

Tell Shawn to put rings on his finger when showing rings have no idea how large ring is or what it looks like on hand

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Anonymous
map-marker Madera, California

Liquidation Channel - Review in Luxury / Jewelry category from Madera, California

I cant understand some of the people that come on with the hosts. Thick accents. Very annoying.
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1 comment
Guest

I like to watch the LC when only 1 host is on air. I don't think it's necessary to have 2.

Many are hard to understand. I have been satisfied with most of the jewelry and have only returned something one time. No problem returning it.

I would like to see more smaller size bracelets. Most are 7 inches or longer.

Anonymous
map-marker Yonkers, New York

Strada Watch Review from Yonkers, New York

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I received my strada multi color austrian Crystal japanesemovement watch saturday and when I put it on Sunday for church I noticed that there were four of the red rhinestones missing , it is still. beautiful I do not want a replacement this is the second time this happen , I just want you all to be sure that your orders are checked before they are shipped out.I also order two cameo brooches they are beautiful. I hope this comment helps. Iove ordering from the LC thank you and God bless.
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1 comment
Teruko Nxx

Hello my name is Karen Gottner; I am a Customer Service Supervisor at liquidation channel. I would love to speak with you because customer feedback is important to us!

If you could email me your contact information I would gladly call you personally! We do want you to be completely satisfied with your purchases and if you ever receive an item such as in this case defective we would very much like the opportunity to correct it!

You may contact me at Karen.gottner@liquidationchannel.com at your convenience.

Anonymous
map-marker Flint, Michigan

Ring Review

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I have never had any problems with LC or problems with the jewelry everyday and sleep with it on ad well
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Reason of review:
Good quality
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