Dekota Rik

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| map-marker Buena Park, California

Liquidation Channel Earrings Review from Buena Park, California

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My experience with purchases has been excellent. If I had a concern regards to an order, my questions were answered promptly and satisfactorly. I bought a pair of Russian chrome diopside earrings on their TV show . When the item arrived and I opened the package, I was delighted to see a lovely pair of earrings. The chrome diopside stones had beautiful color saturation, and clarity. The gold overlay on the setting was nice, and the filigree work was done wjth great detail. Overall satisfied with my purchase and service I received from LC. I have recommended LC to associates and friends.
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Reason of review:
Good quality
1 comment
Teruko Nxx

Thank you so much for your wonderful comments! Have a wonderful day and thank you for shopping LC!

Regards,

Karen

Customer Service Supervisor

Anonymous
map-marker San Diego, California

Reviews matter!

Just about to make some purchases but I checked out the reviews and was dismayed to see so many complaints over a long period which are pretty consistent: poor/inconsistent customer service, frequent breakage, product not as shown. With online purchases I really value good customer service, responsive and timely correction of mistakes and having a long-term relationship with their customers. I don't want to pay for a hassle with my purchases. I am relatively new to tv shopping and find it to be more encouraging than I thought. I hope this company uses customer feedback to improve their response to valid customer issues The general take-away from the reviews is: Take your chances!
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1 comment
Teruko Nxx

Good afternoon my name is Karen and a Customer Service Supervisor for the Liquidation Channel. We do hope that you do consider to shop with us and believe you will be very satisfied if you do.

We do have a triple AAA rating with the BBB.

Please reach out to us at Customer Service 877-899-0078, we are available 24/7 to address any concerns or questions you may have.

Regards,

Karen

Anonymous
map-marker West Chester, Pennsylvania

MADE IN CHINA - CHEAP JEWELRY

I came across LC from my dish channel and got sucked in from the beauty of the jewelry they show on their channel. Sure enough and after finding out about the company after the sale, my jewelry arrives in one week which was good, but when I opened the package I received a ring and a necklace that did not at all look like they did on tv. Both pieces had tags on them that said made in China so then I put two and two together and figured this jewelry is JUNK not worth the money I paid for it. I lost out on $70.00 on jewelry that looks like it is worth $3.00. Please take my advise and do not get suckered into their TV show. What they display on TV is not what you get. They are misleading, lying thieves and will take advantage of you. Their business should be looked into and someone needs to be sued. They should not be allowed to steal like this let alone misrepresent their jewelry live on TV and fool you into giving them money for nothing. I am definitely pissed and will be looking into a class action suit against them.
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Reason of review:
Not as described/ advertised
1 comment
Teruko Nxx

Good morning my name is Karen and am a Supervisor for the Liquidation Channel. We do appreciate your feedback and apologize that you had a negative experience.

I would very much like to discuss the items and your account in reference. Please feel free to reach out to me at Karen.gottner@liquidationchannel.com

Anonymous
map-marker Lexington, Kentucky

Short Review on October&nbs-04:00;02,&nbs-04:00;2016

Back aroud 2010 they were a good caring company with good products around 2013 things began to go downhill and I stopped shopping, I would not shop there now if you paid me
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1 comment
Guest

I liked it years afo, but yes I did get some bad pieces then as well. Prices are way to high in 2021 even for my good pieces, and watch sometimes but nothing is what I'd pay for your jewelry because I Know The Quality is not worth infating the price and higher shipping fee's even if that's only 30 cents or so more.

Hope you bring back better pricing for your products sine no, they are not fine jewelry and not worth these new prices at all. Thank you gor your time.

Anonymous
map-marker Sugar Land, Texas

Liquidation Channel - Website Review from Sugar Land, Texas

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Im a loyal shopper and now the website wont let me shop the last 24 hours emailed and was told to clear my data and it would work sirry but Wrong i have not bought anything i work all day and then website don't work until fixed i wonder holidays are jyst around the corner please fix it
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Reason of review:
Damaged or defective
1 comment
Teruko Nxx

Good afternoon my name is Karen and am a Customer Service Supervisor for Liquidation Channel. We apologize that you have been having technical issues with our website.

We had launched a new site last month and ran into many unforeseen issues. Most of which have finally been resolved. Please contact us directly if you are continuing to see issues it is very important that we get this information and it is passed on to our IT Department.

We do want you to have a wonderful shopping experience with our website and hope this has already been resolved. Please contact Customer Service anytime 24/7 at 877-899-0078.

Regards,

Karen

Anonymous
map-marker San Diego, California

Short Review on October&nbs-04:00;04,&nbs-04:00;2016

Yes I agree many of my pieces have broken. Bracelet safety latch do not guard mine, lost it. Stones fall off. Use to be a good place to shop
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Reason of review:
Bad quality
Pau Xbw
map-marker Graysville, Tennessee

Jewelry Advertised Is Not Actually What You Get

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I discovered the Liquidation Channel after installing Dish Network. Within the past two months, I have purchased about 17 items from them and returned a few because of damage, incorrect sizing, and poor quality. After four consecutive returns because of damage or incorrect information provided by the Personal Shopper Department, I evaluated the remaining pieces to determine if they really are what is advertised. I weighed all my pieces and not one piece weighs the total gram weight (TGW) Liquidation Channel advertises them to weigh. For example: I purchased a London Blue topaz bracelet from the catalog and the TGW listed was 25.080. The bracelet actually weighs 17.0 grams. This bracelet cost me over a $100.00. An 11.57 TGW Brazilian Smoky Quartz weighs 7.2. My most recent purchase is Electric Blue Topaz lever back earrings TGW 7.56 Cts. These earrings actually weigh 5.0 grams. The other pieces come in way below what is advertised and I can go on and list all, but not necessary since I have proven that the Liquidation Channel falsely advertises, which is fraud. Also, the London Blue pieces I bought were advertised as "certified". I did not receive certification with my jewelry and called customer service and the representative was rude and hung up on me. I emailed them and received a return email stating I would receive documentation stating the pieces are indeed certified. After four weeks, I emailed again and no response. Still waiting for documentation, but not holding my breath. I am taking the jewelry I purchased to a gemologist to have them tested for authenticity. Below is copied recent (02/02/2016) conversation with Liquidation Channel confirming what their TGW is: Live Chat Connected System 4:42 PM Thank you for contacting the Liquidation Channel! System 4:42 PM Your chat will be directed to the next available Agent System 4:42 PM Thank you for holding. Your chat will be answered by the next available Agent. Agent 4:43 PM Good evening, this is Alex how can I help you? You 4:43 PM Hi alex. I am new to your site. I have question about TGW You 4:44 PM I know it stands for total gram weight. That includes the metal and stones correct? Agent 4:44 PM yes You 4:45 PM I am looking at a ring and it states TGW 11.57. So, that ring will weigh with silver a total of 11.57 grams? Agent 4:45 PM yes, exactly You 4:46 PM ty Note: Buyer beware!!!!!! LC does not sell what they actually advertise. I am contacting the BBB and reporting them. I have listed a link for the earrings I bought that actually weigh 5.0 grams not the 7.56 LC claims they do.
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Loss:
$900
Cons:
  • Lack of solving the problems
  • Lack of knowledge
  • Quality
Reason of review:
Not as described/ advertised
9 comments
Shaquetta Ycb

Hello My name is Carey and I am a Personal Shopper at ShopLC and I wanted to give you some updated information: TGW in our description does not mean Total gram weight it means:

Total GEM Weight. It is the total weight of all the gems in the piece of jewelry.

The gram weight will be listed below as metal weight in the in the description. Sorry for the frustration.

Guest
reply icon Replying to comment of Shaquetta Ycb

You still advertise incorrectly and your people do not know the correct descriptions. You can explain all you want to, but I have a conversation between a personal shopper and myself. Read the post and you will see the exact conversation.

Guest

I have purchased several pieces of jewelry from LC. I think they can sell for less because the earrings and ring that I received are so tiny that the stones can't be seen with the naked eye and the earrings could be worn on a 'Barbie doll", tiny.

Don't know what happened, but their network suddenly disappeared from our area. I'm not surprised.

Guest

worst customer service ever, poor quality jewelry, i couldn't return at the time no refunds...went back to ordering from a competitor where i have never had a problem, i pay a little more but worth not having the hassle of poor quality , bad customer service, and wondering if im getting what was advertised.

Guest
reply icon Replying to comment of Guest-1225936

I went to a competitor as well. Yes, pay a little more, but the quality is much better.

Liquidation Channel (now ShopLC) is no longer bookmarked on my PC.

In fact, I sold all the pieces I bought from them.

Very poor customer service at LC.

Guest

Wow that scares me, when I think of how much I have bought. I guess I have a lot of investing to do. Thank you for your post.

Danielle J Fll

Good Afternoon,

I do understand the frustration on regards to the defective pieces, the issues that you have been having with LC. I so do apologize for you feeling the way that you do on regards to what is advertised and what is not.

Hi, my name is Ayannia Wimberly and I am a customer service agent here at the Liquidation Channel.

My personal email is Ayannia.Wimberly@***.com and you are able to contact me there as well on regards to the issue. Please send me an email with your contact information and I will be glad to get this situated for you!

Guest
reply icon Replying to comment of Danielle J Fll

Seems like this Ayannia is not a real person at liquidation channel.

Danielle J Fll
reply icon Replying to comment of Guest-1110799

Thank you for your feedback Anonymous. Ayannia is a representative at liquidation channel.

Nevertheless, is there anything that I can help you with? You can email us your account information so I can assist you better. It's our aim to address customer concerns in any way we can.

Customerservice@***.com is our main customer service address. We are available 24hrs a day.

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Anonymous
map-marker Hanceville, Alabama

Liquidation Channel - Review in Luxury / Jewelry category from Hanceville, Alabama

I want to Lodge a complaint about the rising actions. Why do they keep putting things on the auction that are not available. You bid on the item you win it. Pay with your credit card. Only to have your order cancel. And then you have to wait for your refund and your money is just in limbo until you get it
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Danielle J Fll

Hello first I want to thank you for taking the time to provide feedback to us. I also want to apologize that we were unable to provide the excellent service to you.

The issues you are describing sound possibly like an inventory issue. Nevertheless, it should happen.

My name is Danielle I am the customer service manager with liquidation channel and I am interested in your feedback and want to make things right. Please don't hesitate to reach out to me personally at danielle.jackson@***.com.

Anonymous
map-marker Saint Petersburg, Florida

Liquidation Channel Shipping Service Review from Saint Petersburg, Florida

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They change their shipping charges from night time on a Tuesday at $1.99 to $2.99 for their daytime customers. I was up watching from 2:00am with Jeanine until Tonia came on. It was all Under $20. They were charging $1.99 S&H. I woke up at 8:00am and S&H was upped to $2.99. Even if they made a mistake for the first 3-4 hours of a show IF REPUTABLE they leave it there. We are talking product weighing in most cases grams. Their 2am TLV had wooden boxes for $1.99 shipping!
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Reason of review:
Pricing issue
2 comments
Guest

even at 2.99 I would gladly pay because s/h and taxes on other home shopping shows makes the item you're ordering cost prohibited

Teruko Nxx

Good afternoon,

My name is Karen and am a Supervisor for the Liquidation Channel. We do apologize for the error that occurred during the early morning hours starting at 12:00 am.

Due to a technical error it was displayed on the banner under the host that we were airing a $10.00 or lower show. Also that the standard shipping would be $1.99 per item. We were and are actually airing a $20.00 and under show. We do acknowledge there was an error and do apologize.

We did honor the purchases and amounts that were aired. Once it was discovered it was updated accordingly. Again we do apologize technical issues do occur and we did correct the error as quickly as possible.

If you have any further concerns please contact me at Karen.gottner@liquidationchannel.com directly or our Customer Service line is 877-899-0078 and we would be happy to address any other concerns you have.

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Anonymous
map-marker Pompano Beach, Florida

Delivery Service Review from Pompano Beach, Florida

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I just ordered from liquidation channel on free tv. Looked like a good deal. Have not received merchandise. This co. Appears to be a shoddy co. I question their creditbility. I called back to purchase same product in different color, was told they dont have mt tele # in system, if i want to question my order I would have to call cust svc. Cld cust svc rcvd voice mesg saying not avail. I will not order from this co Again. Only spent 12.98 for shipping, however my experience was one of disatifaction. Should have read reviews first.
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Reason of review:
Problem with delivery
2 comments
Guest

Report to post office headquarters in washington dc. They will stop it.

Teruko Nxx

My name is Karen and am a Customer Service Supervisor for LC. From 1980-2007, our focus was exclusively in the gemstone and jewelry manufacturing business.

Our parent company started out as a gemstone dealer over 30 years ago and quickly grew to be one of the largest jewelry manufacturers in the world. As a matter of fact, for many years we supplied many other shopping channels with their jewelry. That's how we fell in love with this business and decided to create our own shopping network in 2007. We are continuing to grow very rapidly.

I do apologize that you had issues trying to contact us back and would be happy to look into this further for you. Please contact me at Karen.gottner@liquidationchannel.com or please reach out to any of our Customer Service Representatives 24 hours a day at 877-899-0078.

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Anonymous
map-marker Holland, Michigan

Jewelry arrive's broken in pouch, more than once.

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Okay, they were only $10 necklace's, with shipping $11.98 x 2, a total of $23.96. I guess I should be glad that I wasn't in the grocery store when the necklace broke, but that has happened also... 2 necklace's in separate pouches were laying in the pouch, already broken when I opened them up, spilling bead's all OVER the floor. then when I returned them (remember the item is 100% guaranteed) money is deducted from my 100% satisfaction guaranteed necklace's, to return them to stock. they do give you the option of replacing the item, or a refund. I have yet to had anything replaced, but rather had a portion of my money returned to my bank account, 2 week's after the item (s) were returned. so far I returned 6 item's, one was a Labradorite 3 stone ring, in sterling silver. the ring was actually a nice ring with 2 nice stone's in it, the 3rd was a dull grey stone, that resembled a stone you would find in your driveway. three day's after mailing the ring back, I called to see if it could be replaced, instead of refunded, knowing I would lose money. I was told they had already refunded the money to my account, after calling my bank almost daily, the money ($11.99 refunded for a purchase of $19.99 +$1.99 shipping) was in my account 2 week's later.
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Loss:
$100
Pros:
  • Variety
Cons:
  • Poor workmanship
  • What it actually was when received
Reason of review:
To bad I can only choose one of the above...

Preferred solution: Full refund

1 comment
Teruko Nxx

We do apologize that you received these items defective. Generally, returns, refunds or replacements do take about two weeks to process from the time they are received and this is dependent upon the volume in the returns department.

This information may be found under our Terms and Conditions and also under our returns policy. While a cancellation or refund may be processed immediately it does depend upon your financial institution as to when these funds are released. They generally take 5 to 7 business days from the time we issue them the funds back.

Each financial institution does vary so you may want to check with yours as to their policy. We are sorry for the inconvenience and frustration this has caused.

Regards,

Karen

LC Customer Service Supervisor

Anonymous
map-marker Flushing, New York

Sell watches with dead batteries

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When asked about the dead batteries, on the live chat, no response from the agent. They have taken other things back. They have re shipped items that also came broken again and took them back. But you do not expect dead batteries in a watch you purchase that is new. I have purchased many nice things and at a good price. However, one does not expect to receive a watch that is not running. This is the 2nd time it has happened and for the agent to ignore the question makes me wonder why I am shopping with them. Perhaps it is time to go back to ebay.
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Pros:
  • Variety of products
Cons:
  • Dead batteries on new watches
Reason of review:
dead batteries in new watches

Preferred solution: Let the company propose a solution

2 comments
Guest

Holy smokes,take the watch to a store that sells watches, and pay $5 bucks for a new battery and be done with it!

Teruko Nxx

We do apologize that you received your watch and it was not working due to the battery. We do not however carry batteries in our inventory so we could not send these to you.

Anytime you do receive an item that is damaged or in this case defective due to the fact the battery was not working we will be happy to exchange the item for a replacement or refund if the item is no longer in stock.

I do apologize you never received a response from our Chat and will look into this further. Corrective action will be provided accordingly if in fact it was not due to a technical issue.

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Anonymous
map-marker Snellville, Georgia

Check size before buying earrings from LC

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I won a bid on red spinel earrings, paid 17 bucks which is a good price for spinel earrings. They can today, 6-3-16 and they were tiny. They looked more like baby earrings and I am returning them. the estimated retail price on jewelry is highly inflated and even the prices on TV are inflated as well. While I have received nice earrings and rings, these I got today were sooo sooo tiny. I did not check the size on the site, but I suggest you do, I have earrings that are very large and nice from the LC, . LC channel is scamming folks with the prices they charge on items I got today. Buyer Beware, Caveat Emptor I wonder if the gemstones are real and I have questions about the amber, it looks plastic. I guess this is my wake up call to not to buy or bid on LC product. The hosts brag so much about the product and as I said, are the gemstones really real or are they lab created. You can buy similiar product on a UK channel that broadcasts in the USA and the product is much better.
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Pros:
  • Price
Cons:
  • What it actually was when received
  • Estimated retail price which is over inflated
Reason of review:
Not as described/ advertised
2 comments
Guest

Donna Cummings. Lexi1222.

I bought several items on LC at one time. The items I received looked nothing like what was shown.

It's not worth the $2.99 for every item to return. Never again!

Teruko Nxx

We are very sorry that you were unsatisfied with the earrings that you purchased from our Rising Auction. The items that are won on our Rising Auction are dependent upon the amounts entered by our customers until the close of the auction.

(All auctions begin at one dollar) We do have a 30 day warranty and they may be returned for a refund. If an item states in the description it is “Genuine” we do stand behind this. While many of our stones our “Genuine” we also sell many “Lab created “stones this again would be found in the description. Our customer’s satisfaction is of the most important factor to us.

We would very much like to resolve this for you and I would be happy to do so for you directly. Please contact me at your convenience Karen.gottner@liquidationchannel.com -Customer Service Supervisor

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Anonymous
map-marker Denver, Colorado

Liquidation Channel - Ring Review

I ordered a 7 carat Bali ring silver. Dropped on kitchen floor, broke into 3 pieces. Sent it back for store credit. I waited a week finally called them. Yes they had recieved product. Gave me store credit while I was on phone. No one called me re: receipt of goods. Asked if I could trade credit for product I saw on tv.They said yes and would connect me to personal shopper. High volume of calls, so left callback number as instructed. That was 4 hrs ago and no call back.
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Reason of review:
Bad quality
1 comment
Teruko Nxx

Good morning, my name is Karen and am Supervisor for the Liquidation Channel. I am sorry you have not yet received a callback due to the high volume.

I would be happy to have an agent contact you.

You may send me your contact information to me directly: Karen.gottner@liquidationchannel.com. We apologize for the inconvenience and frustration this caused you and look forward to resolving this for you.

Juanisha Ord
map-marker Mountain View, California

Liquidation Channel Customer Care Review from Mountain View, California

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Updated by user May 19, 2016

I will never buy anything from the liquidation channel and will tell my friends not to waste their money

Original review May 18, 2016
The first time i watched the show I ordered several items at one time. When i received the items, they did not look like what was shown on tv. When i returned items, i ended up paying over $80 in shipping. I bid on earrings. I won the bid. I received 9 pairs of the same earring. 9 pair!! Return shipping costs made it too expensive to return. I would never shop from them again. I have a drawer full of junk jewlery.
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Cons:
  • All listed below
2 comments
Teruko Nxx

My name is Karen, I am a Customer Service Supervisor at the LC. We are extremely sorry for your dissatisfaction.

I would be happy to look at your account in detail and resolve this for you. You may contact me at Karen.gottner@liquidationchannel.com, with your contact information.

We look forward to hearing from you at your earliest convenience.

Guest
reply icon Replying to comment of Teruko Nxx

To Karen at LC, I wrote the review on the jewelry I received and the crazy shipping charges. The email address you gave me comes back as invalid. My email is cummings620@***.com

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